Frequently Asked Questions

For Renters (Tenants)

You can pay rent securely online using pre-authorized debit (PAD) – powered by Stripe.

Creating an account and using basic features is free. Optional add-ons like TransUnion Full Credit Report requires a one-time fee to pull and you can send to multiple Landlords.

 

Yes. If you opt in, your rent payments/non-payments are reported to Equifax, reflecting on your credit history.

 

Yes. Tenants requesting a TransUnion credit check pay directly for the pull, and the report can then be securely shared with a landlord through LeaseConfirm.

 

This feature helps landlords assess applications transparently and determine Tenant’s Risk Ranking (High-Medium-Low) – using the tenant’s shared credit report and verified information.

 

Yes. You and your landlord can securely exchange and digitally sign lease agreements and documents through the platform.

 

We use bank-level encryption and never share your information without your consent. Payment details are processed securely through Stripe.

For Landlords/Property Managers/Realtors

Premium Plan: $22.99/month or $275.88/year (includes all features). Taxes not included.

Tenant payments are deposited directly into your bank account via Stripe Connected Account. You need to setup Stripe Account upon creating and purchasing Premium Plan

 

Yes. Rent payments made with debit/credit cards include a 4% surcharge on the monthly rent amount. PAD transactions are not charged, as long as your monthly Premium Plan is active.

 

Tenants purchase their Credit Report through their accounts embedded with TransUnion, consent, and share it with you. You’ll need the Credit Score to determine Risk Rankings, using the Tenant Risk Analyzer – and send the Tenants the results.

 

We offer a unique setup of 1 Premium Plan to 1 Property. You can edit, pause, or remove your listing anytime from your dashboard. However, for Landlord’s/Property Managers/Realtors with more than 5 Listings, kindly call us on (905) 514-7633 or email info@www.leaseconfirm.com.

Report it directly through the platform. Our team monitors for fraudulent activity and will investigate.

General

Tenants pay through LeaseConfirm. Landlords receive payments directly in their connected Stripe account, which reflects in the Landlord’s bank account. Processing time varies from 3-5 business days. First and Last months rent are deducted first and other recurring payments are deducted by the month.

 

Yes. Tenants use PAD Payment, which is saved for recurring monthly rent. 

You can cancel anytime in your account settings. Your plan remains active until the end of the billing cycle.

Yes. LeaseConfirm never stores your full bank details. All transactions are handled by PCI-DSS compliant processors (Stripe).

 

Stripe assumes liability for fraudulent payments. LeaseConfirm monitors for suspicious activity and may suspend listings or accounts as needed.

 

Only the parties you give explicit consent to (e.g., landlords when you share your credit report).

 

Click Register, select Tenant or Landlord, and follow the steps to create your account.

 

Yes. Our platform is mobile-friendly and works on all modern browsers.

 

Click “Forgot Password” on the login page to reset it securely.

 

You can reach us by phone at (905) 514-7633, email at info@www.leaseconfirm.com, or you can be guided through our platform with our chatbot.

LeasePoints are reward points you can earn for actions on LeaseConfirm, such as paying rent on time, subscribing to a landlord plan, or referring new users.

 

Currently, LeasePoints are tracked manually by the LeaseConfirm team using a secure internal system. Your balance will not appear inside the website yet. Instead, updates are applied monthly, and you may request your current balance at any time by contacting support – rewards@www.leaseconfirm.com.

 

  • Paying rent on time through LeaseConfirm

  • Subscribing to a landlord plan

  • Completing your tenant/landlord profile

  • Referring a new user to LeaseConfirm

  • Participating in seasonal promotions

You can redeem points for discounts on landlord subscriptions, tenant rent credits, grocery gift cards, or other offers made available through LeaseConfirm.

 

No, LeasePoints do not expire. 

 

No. LeasePoints have no cash value and may only be used for discounts or offers within LeaseConfirm.

 

At this time, balances are managed manually. You can email rewards@www.leaseconfirm.com to request an update on your LeasePoints.